| [ The phone rings ] | |
| Joe (Tech Support) | [Company Name Obscured] Technical Support, this is Joe. |
| Client | I need to know how to connect to the internet. |
| Joe (Tech Support) | What Operating System are you using? |
| Client | Huh? |
| Joe (Tech Support) | Are you using Windows 98, XP, 2000... |
| Client | Windows 2000 Professional |
| Joe (Tech Support) | Okay, what I need you to do is click on the start button in the lower left hand corner of your screen. |
| Client | What button? |
| Joe (Tech Support) | You should have a button on the computer screen that reads "Start". |
| Client | All I have is a thing thats asking me for a username and a password. What do I use as the username and password? |
| Joe (Tech Support) | What is it for? |
| Client | It says "Logon to Windows". |
| Joe (Tech Support) | Okay, enter the username and password you used when you set the computer up. |
| Client | My Mom set it up. |
| Joe (Tech Support) | Did she tell you what the username and password were? |
| Client | No. |
| Joe (Tech Support) | Then she may not have used a username and password. Try them as blank, and click on "Logon" or "OK". |
| Client | Didn't work. It said, I have to check the password and that my caps-lock key might be incorrectly set. |
| Joe (Tech Support) | Okay, then you will need to call your mother and ask her what the username and password are |
| Client | Well, she told me how to get into windows, but I can't remember. She used the key that says "C", "T", "R" and "L", and one up here, and another key I can't remember which. |
| Joe (Tech Support) | Press the following keys. CTRL, Alt, and Del. |
| [ The modem clicks on the line - a Windows logon procedure that I am not at all familiar with ] | |
| Client | It says it can't detect a dial tone. Do I have to hang up for this to work? |
| Joe (Tech Support) | Perhaps. I'm not familiar with how she set it up. |
| Client | Okay. I'll try it, and if it doesn't work, I'll call you back. |
| [ Call is disconnected, and two minutes later, he calls back ] | |
| Client | Hi, Joe. It's me, [name]. I talked to you a bit ago. |
| Joe (Tech Support) | Yes. Did it work? |
| Client | No. |
| Joe (Tech Support) | Do you have the Windows 2000 Installation CD? |
| Client | What's that? |
| Joe (Tech Support) | It's a CD that you would use to install windows. |
| Client | Is that a CD-ROM thing? |
| Joe (Tech Support) | Yes. |
| Client | Alright, I have this thing for M. I. T. S. U. M. I... is that it? |
| Joe (Tech Support) | No that's for the CD-Rom drive. What we're looking for should say "Windows 2000". |
| Client | I don't think I have one. |
| Joe (Tech Support) | Call your mother. She should have one. In addition to that, she should also be able to tell you what the username and password are. Once you get past the Windows Logon screen, we should be able to help you get connected to the internet. |
| Client | Hold on a minute... |
| [ The phone clicks and the line goes dead ] |